Our Online Shopping Terms and Conditions
Ordering
Orders can be placed via our secure online shop, payment is then processed via WorldPay.
Delivery
Our standard delivery charges are as follows:
Orders under £50.00 - £3.75
Orders over £50.00 - Free delivery
Standard delivery applies to all of the UK except for the Isles of Man, Wight & Scilly, Northern Ireland, The Channel Isles and Scottish Highland & Island postcodes PH10-44, PH49-50, IV, KW, PA20-88, ZE, KA27-28 and HS. In these cases we reserve the right to contact you if necessary and advise you of an additional charge for delivery.
We aim to deliver your order within 7 working days provided that all items are in stock. If any items are out of stock when we receive your order we may despatch part of the order with the remaining goods to follow. In the event of a delay in sending you your order we will contact you to inform you.
Small items are sent by Royal Mail, heavier parcels will be sent out by carrier and will be delivered between Monday & Friday, and a signature will be required for these parcels.
Queries regarding orders and delivery should be referred to our Customer Services Dept. Any claims for lost or damaged goods should be referred to us as soon as possible, whenever possible we will replace damaged or missing items or provide a refund.
Our Guarantee
All of our products have been selected for their quality and value and should reach you in perfect condition. Should you be in any way dissatisfied with your purchase please let us know as soon as possible in order for us to either replace the item for you or provide a refund. We reserve the right to replace products with similar items of the same or higher quality when necessary.
Complaints
It is our aim to acknowledge complaints within 5 working days. We will provide you with a likely timescale for resolving the issue and keep you advised of progress. Your statutory rights are not affected by these terms and conditions.
Privacy Statement
We are committed to protecting your privacy, we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons, firstly, to process your order and secondly, to provide you with the best possible service. The type of information we collect about you includes your name, address, telephone number and email.
Contact information:
The Wild Store
40 Laura Grove
Paignton
Devon TQ3 2LP
UK
Tel: 01803 664414
